Returns & Refund Policy

  Refunds & Returns Policy

Overview
At Kleindesign LLC, doing business as Tech Retailer USA (“Tech Retailer USA”), our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Several types of goods are exempt from being returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

  Partial Refunds

In certain situations, only partial refunds may be granted:

• Books with obvious signs of use

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

  Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

  Late or Missing Refunds

• First, recheck your bank account.

• Then contact your credit card company (it may take time before your refund is officially posted).

• Next, contact your bank (processing times may vary).

If you’ve done all of this and still have not received your refund, please contact us at Support@techretailerusa.com

  Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

  Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at Support@Techretailerusa.com and send your item to: 904 4th Ave SW CONRAD MT 59425 US.

  Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

  Shipping Returns

To return your product, please mail it to: 904 4th Ave SW CONRAD MT 59425 US.

• You will be responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• If you are returning a more expensive item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.